Madam, Sir,

You are in search of a manager experimented in the field of the customer relation and the information technologies.

I have more than 14 years experience in operational and commercial responsibilities within multinational companies and naturally I look for a such a position.

I can bring my experience in the following aspects:

·         Profit center management.

Co-founder of EdgeCall France, Director of the operations and General Manager of EdgeCall Morocco, I was able to develop my management skills as well as necessary tools for anticipation and the management of the risks.

·         A robust knowledge of account management and of operations.

In charge of the operations for major European accounts at Stream International then European Account Manager for Hewlett Packard Europe at Sykes.

·         A mastery of the negotiation at high levels.

A current practice of the negotiations at the European level for the management of the Hewlett Packard contract as well as the General Electric Medical System contract at Sykes. General contract negociations Negotiation for Novell and EdgeCall.

·         Experience in the management and coordination of international teams.

 In charge of the Customer Care Reception through five centers of contacts located in France, Germany, Netherlands,  Ireland, Italy. All these centers  which can be use as overflowing of the others.

·         Strong Customer focused culture and personality.

Organized and methodical I have a strong powers of persuasion and win the support of my team. I have a good analytical skills and I know to elaborate syntheses and innovative operational solutions.

·         Experience in organizational and change management.

As a consultant, I manage change for large French and Moroccan organizations, I was able to organize or to restructure activities requiring an operational optimization.

I hope to have the occasion to demonstrate to you the interesting aspect of my profile with an interview.

Sincerely Yours.

Franck Grenier